Outreach Coordinator ($50,826.00 - $74,797.00) Annually - DOE [United States]

 

JOB SUMMARY:

Under the direction of the Resource Center Program Manager, the Outreach Coordinator is responsible for performing administrative and clerical tasks and functions to maintain compliance with the Tribe’s policies and procedures. The Outreach Coordinator must also provide high quality customer service to both internal and external groups along with providing back-up and cross-training on all administrative functions within the Resource Center. Assist the Program Manager with duties as assigned.

MAJOR TASKS AND RESPONSIBILITIES:

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This list is intended only to illustrate the various types of work that may be performed. The omission of specific statements does not exclude them from the position if the work is similar, related or logical assignment to the position.

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  Communicates and works closely with other Tribal departments to ensure efficient processing of income verifications and compliance with program policies.
• Maintains a positive, friendly and helpful manner in dealing with all Tribal members and other Tribal departments.
• Interprets and applies the Income Verification guidelines and policies in order to properly determine the proper income level and how it applies to the requirements for each program.
• Maintains confidentiality and a professional behavior while working with Tribal members and their income documentation.
• Provides income verification data to the Finance department as needed.
• Prepares reports detailing Income Verification data as requested by upper management or Tribal Council.
• Assists Tribal members in understanding the required policies, procedures and forms.
• Enters income verification data into the computer system.
• Scans documents into the imaging system.
• Assist with other tasks as assigned.
• Because of the Tribe's commitment to community service and the well-being of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities.

EDUCATION - EXPERIENCE AND TRAINING FOR POSITION:

Graduation from a high school or equivalent and three (3) years of related work experience.

SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED FOR POSITION:

Knowledge of:

• General office principles and practices.
• Software applications relative to the position assignment.
• Proper English grammar, usage and spelling.
• Word processing and spreadsheet applications.
• Basic accounting and mathematics.

Skill in:

• Keyboarding (speed required may vary according to position assignment).
• Communications (oral and written). Interpersonal and human relations.
• Problem-solving.
• Effective customer service ¾ in person and via telephone (discretion, patience, etiquette, professionalism).
• Using 10-key machine by touch.
• Numerical analysis.
• The operation of a variety of office equipment, such as fax machine and copier.
• Following oral and written instructions.
• Adapting to frequent interruptions and changes in workload demand.
• Maintaining the confidentiality of sensitive matters.
• Following through on assignments.
• Acquiring knowledge of specialized terminology relevant to position assignment.
• Taking initiative.
• Conducting research for a specific work assignment.

PHYSICAL REQUIREMENTS:

Continuously uses vision. Frequently sits for long periods of time. Frequently talks and listens. Manual dexterity for computer work and routine paperwork. Occasionally walks and reaches with hands and arms. Occasionally lifts up to 25 lbs.

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