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Property Claims Specialist
Sunrise Claims is a dynamic third party administrator (TPA) geared toward providing best-in-class claims service for carrier partners and their customers. This position entails the desk handling of property claims, with a geographic focus in the Southeast. The losses leading to insurance claims often create stress for policyholders—our mission is to treat customers with respect, patience, and empathy, while guiding claims to timely and fair resolutions. We believe that fostering a positive, collaborative culture for our team members is a crucial element in achieving that mission. As a Property Claims Specialist, you will have the opportunity to provide outstanding service while being a valued participant in an innovative, high-energy culture.
Responsibilities & Duties
Responsible for all aspects of claims desk handling, including:
- Claims intake and action planning
- Contacts/communications with customers and other relevant parties
- Investigation
- Coverage analysis
- Reserving
- Diary and Follow Up
- Evaluation
- Resolution
- Reporting to carrier partners
Education & Experience
- 5+ years of property and /or liability (homeowners) claims handling experience.
- Bachelor’s degree required. Relevant work experience may substitute for degree requirement. High School Diploma required.
- Demonstrated technical expertise in claims handling.
- Computer proficiency and the ability to use applicable software.
- Adjuster licensing is required in applicable states.
- Virtual adjustment/estimating experience is a plus.
- Experience working with Lloyd’s syndicates is a plus.
Knowledge, Skills & Abilities
- Analytical, detail-oriented, solution-based thinker
- Ability to convey information and prepare written correspondence in a clear, concise, and timely manner across various disciplines and demographic ranges
- Excellent organization skills and the ability to plan, control, and coordinate tasks
- Ability to work individually or in a team environment with excellent interpersonal, written, and oral communication skills
- A positive attitude
- Ability to work in a fast-paced environment
- Ability to tactfully navigate stressful or difficult situations; a solution-driven problem solver focusing on customer service utilizing negotiation and active listening skills
- Knowledge of industry’s legal rules and guidelines
Physical Requirements
To perform this job successfully, an individual must possess the physical ability to satisfactorily perform each essential function. Specific abilities include:
- Ability to sit or stand for extended periods of time
- Ability to repetitively use fingers and hands
- Ability to look at and read computer monitors for extended periods
WE ARE PROUD TO OFFER:
- Remote work arrangements and an organizational culture that values innovation, integrity, work/life balance and autonomy
- Employer paid BCBS health and dental coverage and a 3% IRA match with immediate vesting
- Generous time off including 2 weeks of PTO from hire, 11 annual paid holidays, and paid parental leave
PLEASE NOTE:
Candidates must reside in AL, GA, TX, SC, FL or MS.
All applicants are required to take a workplace survey for candidacy to be considered.
Workplace Survey: https://go.apply.ci/s/g0URjzMxho
