Job duties:
- Assist with customer inquiries via telephone, email, or other written correspondence and utilize empathy and patience with all customers.
- Administer new case set ups, billing, collection and reconciliation of premiums, processing policy changes, etc.
- Research customer needs and solutions, pro-actively calling customers to assist and update.
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Administrative work, managing account via email and phone processing.- Other duties as assigned.
Qualifications:
- Must have a high school diploma or equivalent
- 0-2 years related experience required, 1-3 years of client service experience preferred.
- Previous experience in insurance, banking, and/or healthcare is a plus!
- Ability to work in a fast-paced environment and multi-task
- Possess excellent verbal and written
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