Seasonal (Seasonal)
Service | Simple | Purposeful | Curious | Give
Ski Butlers is the global leader in ski and snowboard rental delivery, servicing 50+ resorts in North America and Europe.
Headquartered in Park City, UT, Ski Butlers was born in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners, and team members. The mountains, the skiing, the passion-it is who we are. It makes up our identity. We love getting to share that passion with you and helping you explore the mountains.
Ski Butlers prioritizes, above all else, offering exceptional service through a culture of fun, accountability, and teamwork.
That team, passion and culture connect everyone in the company from our CEO to a first-year ski technician. In addition to living our five core values of Service, Simple, Purposeful, Curious and Give, our culture is also about being a part of something bigger. Whether it is helping Ski Butlers achieve our net zero climate initiatives, building lifelong friendships, or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.
The Role of Being A Reservations Agent:
As a reservation agent you are the first point of contact for a high percentage of our customers. In this position, you will be responsible for walking our customers through the reservation process ensuring 100% accuracy and clearly communicating our service details. Upselling additional products and features we offer, answering customer questions about our service and the resorts we operate in and getting our customers excited for their ski vacation are also a top priority. Our call center is open 7am - 6pm MST, 7 days a week.
The Shifts:
- Full time reservation agents with 5 shifts a week, with a start date of Oct 30th
- 7am - 3pm, 8am - 4pm, 9am - 5pm or 10am - 6pm
- Holiday work is expected as these are the busiest work weeks and some weekend work may be required based on business needs.
- We will do our best to offer two days off in a row, but can not guarantee it
- Mandatory rotating weekends
Compensation:
- Full-time Reservation Agents have a base wage of $18 per hour plus bonus based on task accountability & upsells
- Ski Pass to your local resort
- 401K benefit and match for ALL staff members over 21 years old
- In order to be eligible, you must work through your agreed upon end date.
Primary Responsibilities:
- Answer incoming calls and assist customers in booking ski and snowboard rentals.
- Answer any guest questions about our service, our locations, or our equipment.
- Upsell helmets, high performance boots, damage insurance and goggles based on customer needs.
- Call back any missed calls in the queue.
- Answer all emails and voicemails throughout your shift.
- Alignment with our local shops to assist in any modifications, switch outs, or pick ups.
- Ensuring brand standards are being met in each conversation.
Secondary Responsibilities:
- Send texts daily for incoming customers to ensure the information we have is 100% correct.
- Send outgoing emails to pending orders to help them with any questions and complete their booking.
- Contact guests that are staying with our lodging partners to see if they need any rentals during their stay.
- Alignment with our shops to book the maximum revenue possible during our busiest times and retain our award winning customer service.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Rotating weekends
Work setting:
- Remote
Experience:
- Customer service: 1 year (Required)
Work Location: Remote
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