Job Description
The OnStar Customer Success Manager will be responsible to develop and grow the commercial relationships with key OnStar Business Solutions (OBS) accounts. Supporting the OnStar Business Solutions Sales team priorities and goals, the successful candidate will be the day-to-day single point of contact, to provide exceptional customer experience, while ensuring assigned key accounts are getting the greatest benefits from their OBS products and services. In partnership with the OnStar Fleet Account Sales team, you will support the customer lifecycle through acquisition, onboarding, adoption & retention. You will also seek growth opportunities within assigned accounts.
Key Responsibilities:
- Partner with the OnStar Fleet Account Sales team on key accounts
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- Manage day-to-day relationships and requests for key accounts
- Execute lead management, onboarding as seek upsell opportunities with the brand image
- Support contract negotiations and/or amendments as required
- Use sales minded approach and promote value of OBS solutions for customers
- Act as subject matter expert and facilitate training and education on OBS products and services
- Provide personalized care, leveraging cross-functional teams to support, while setting expectations of next steps through to resolution
- Capture lead and customer contacts in Salesforce
- Prepare and present monthly results & insights updates
- Identify opportunities to enhance the OBS experience
Qualifications:
- Bachelor’s degree in business, sales or marketing
- Professional sales experience, B2B and/or subscription sales an asset (3+ years)
- Experience working with brand image and promoting value through customer experience
- Strong verbal and written communication leveraging active listening, professional and positive tone
- Proven ability to develop and grow revenue producing relationships through strong customer focus & understanding of business needs, demonstrating empathy, professionalism, and confidence
- Ability to resolve issues under tight deadlines
- Analytical/critical thinker who can make decisions based on data or facts provided
- Ability to balance and prioritize multiple tasks in a fast-paced environment
- Ability to travel overnight (up to 20%)
Additional Job Description
Preferred Qualifications:
- Fleet and/or OnStar Sales Experience is a plus
- Computer/Application skills – OVI, GAA, Salesforce, Microsoft Office, etc.
Key Competencies:
- Results focused – Demonstrated ability to drive for results, creatively solve problems, and achieve objectives working with a diverse cross functional team
- Customer Focus – Seeks customer feedback and trends to improve current and influence new products and services
- Develop and grow accounts through Influence – Ability to engage and inspire others through verbal and written communication to reach a common goal
- Relationship Management – Ability to develop revenue producing relationships
- Persistence – Demonstrated resilience working in a multi-stakeholder environment, finding creative solutions to meet deliverables
- Dealing with ambiguity – Ability to effectively cope with change and act without having the total picture
- Workload Management – Demonstrated ability to organize and manage multiple projects work independently and in a fast-paced environment without extensive supervision
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
- Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
- Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
- Company and matching contributions to 401K savings plan to help you save for retirement;
- Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
- Tuition assistance and student loan refinancing;
- Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an indivi d ual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
