Job Description:
Position: Administrative - Cust Svc Representative
Location: 181 Technology Drive, Irvine, CA, 92618
Work: Remote
Shift : PST 8-4:30
Duration : 6 Months
Responsible for processing international order, quotations, returns, commissions, credits, invoices, and other export shipping documents.
General Functions :
Using telephone, calculator, PC, written procedures and product knowledge for proper orders
Making decisions regarding order priority, pricing, modes of transportation, product identification, product sourcing, etc.
Answering pricing and product inquiries, order and item status received via email, telephone, FAX, and mail from customers, dealers, and subsidiaries
Processing emergency orders
Expected Areas of Competence :
Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders)
Excellent verbal and written communication skills
Ability to write legibly with correct spelling, grammar, and punctuation
Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)
Effective working in teams to achieve the department?s objectives
Education Requirements :
Experience using a PC; Working knowledge of Word and Excel; Working knowledge of ZDCS; keying speed of 7000 kdph with 95% accuracy; typing speed of 40 wpm with 95% accuracy; Knowledge of Client major product groupings, including product lines at other divisions
Job Type: Contract
Salary: Up to $21.00 per hour
Work Location: Remote
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